011-03-288 - Framework Agreement - ICT Managed Services

The Commission for Energy Regulation (the ‘CER’) is the independent body responsible for overseeing the liberalisation of Ireland's energy sector. Following a recent review of the Commission’s ICT Strategy it has been decided to seek an ICT Managed Services partner to support and maintain its current ICT systems and services and provide a disaster recovery service, as well as to work with CER to advise on and implement potential future changes required to meet any changing business requirements or deliver identified improvements to the ICT services’ performance, security or value for money. The required services will include IT infrastructure management, server storage, server management, telephony services, remote monitoring and a managed service desk. It is proposed to create a single provider framework agreement to cover these and related services. A more detailed specification of requirements is set out in sections 2 - 6 of the attached Invitation to Tender (ITT) document.

Services

09/01/2014 12:00:00

50312600-1  Maintenance and repair of information technology equipment
50312610-4  Maintenance of information technology equipment
72000000-5  IT services: consulting, software development, Internet and support
72222300-0  Information technology services
72223000-4  Information technology requirements review services
72250000-2  System and support services
72251000-9  Disaster recovery services
72253000-3  Helpdesk and support services
72253100-4  Helpdesk services
72253200-5  Systems support services
72261000-2  Software support services
72267100-0  Maintenance of information technology software
72600000-6  Computer support and consultancy services
72610000-9  Computer support services
72611000-6  Technical computer support services