WR/CRMS/2013 - Customer Relationship Management Solution (CRMS) for Workplace Relations Services

a) The supply and installation of a Customer Relationship Management (CRM) Platform which can be developed in the future to underpin various operations and activities of the State’s Workplace Relations Services, b) the design and delivery of a custom business application on the CRM platform to meet Complaints and Adjudication Management requirements, and c) ongoing support and maintenance of the Platform and the Complaints and Adjudication Application.

Services

20/02/2014 12:00:00

30000000-9  Office and computing machinery, equipment and supplies except furniture and software packages
30200000-1  Computer equipment and supplies
48000000-8  Software package and information systems
48100000-9  Industry specific software package
48400000-2  Business transaction and personal business software package
48800000-6  Information systems and servers
48810000-9  Information systems
48900000-7  Miscellaneous software package and computer systems
48920000-3  Office automation software package
72000000-5  IT services: consulting, software development, Internet and support
72200000-7  Software programming and consultancy services
72220000-3  Systems and technical consultancy services
72221000-0  Business analysis consultancy services
72224000-1  Project management consultancy services
72224100-2  System implementation planning services
72230000-6  Custom software development services
72232000-0  Development of transaction processing and custom software
72240000-9  Systems analysis and programming services
72243000-0  Programming services
72250000-2  System and support services
72253000-3  Helpdesk and support services
72600000-6  Computer support and consultancy services
72610000-9  Computer support services