Managed Services 2013 - Provision of Contact Centre and Administration Services

The provision of an in-sourced, managed services arrangement, hosted within the Teaching Council's premises in Maynooth. The service will be dedicated to providing a range of administration activities, to include: •Telephone call handling relating to application status; requests for forms; renewals; complaints; general queries etc. •Email and correspondence relating to straightforward and routine items. •Administration activity relating to: o Processing registrations o Coordinating Garda vetting o Ongoing monitoring and follow up of registration conditions o Maintaining and updating register o Post room

Services

28/05/2013 17:00:00

75100000-7  Administration services
75112000-4  Administrative services for business operations
79510000-2  Telephone-answering services
79512000-6  Call centre