P1828 - RFI - Provision of Mystery Shopping / Security Assessments for Dublin and Cork Airport

The DAA is a commercially run semi-state organization, created to manage the State’s two airports at Dublin and Cork. As part of the overall Customer Service Strategy for The Loop, Dublin and Cork and for the continuation of DAA’s Service Excellence Assessments with Dublin Airport Authority, DAA wishes to procure the services of an external company to develop, manage and deliver a Mystery Shopping / Service Excellence Assessments programme for any of its activities to cover such areas as retail activities; direct and indirect retail stores, self service food outlets, restaurants and bars at Dublin, Cork Airports and to independently measure operational compliance performance on an ongoing basis.

Services

16/04/2013 12:00:00

55900000-9  Retail trade services
79212000-3  Auditing services
79310000-0  Market research services
79342300-6  Customer services
79710000-4  Security services