18/177 - Framework for supply of Contact Centre Services
If and when a competition is held it will be to appoint suitably qualified service provider(s) for the provision of a multi-channel Contact Centre and associated administration services for Irish Water. In scope, a key objective of this requirement is to support the delivery of efficient end-to-end service provision across front and back office activities. To register your interest in this PIN notice please email tenders@ervia.ie with the reference number and title ‘18/177 - Framework for supply of Contact Centre Services’ in the subject line of the email, please include your contact details to include the name of your organisation, your name, your position with the organisation, email address and telephone number. An expression of interest must be made by 17:00hrs(local time) Thursday 13th September 2018.
Services
13/09/2018 12:00:00
79512000-6 Call centre
48333000-1 Contact management software package
72212333-2 Contact management software development services
72253000-3 Helpdesk and support services
72253100-4 Helpdesk services
79342300-6 Customer services
79342310-9 Customer survey services
79342311-6 Customer satisfaction survey
Uisce Éireann
Tender Administration, PO Box 900, Webworks, Eglinton Street,
Co.Cork
Cork
Ireland
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Tender Admin
https://www.water.ie/
| Notice | Date of dispatch |
|---|---|
| Periodic indicative Notice - Utilities (TED (v209)) | 27/08/2018 17:10 |
If and when a competition is held it will be to appoint suitably qualified service provider(s) for the provision of a multi-channel Contact Centre and associated administration services for Irish Water. In scope, a key objective of this requirement is to support the delivery of efficient end-to-end service provision across front and back office activities.
To register your interest in this PIN notice please email tenders@ervia.ie with the reference number and title '18/177 - Framework for supply of Contact Centre Services' in the subject line of the email, please include your contact details to include the name of your organisation, your name, your position with the organisation, email address and telephone number. An expression of interest must be made by 17:00hrs(local time) on Thursday 13th September 2018.
tenders@ervia.ie
Ireland