2017P014 - Social Media Monitoring Services

The Consumer Protection Directorate of the Central Bank is seeking to engage with a provider who has the expertise and capabilities to provide the Consumer Protection Directorate with a weekly report analysing financial services and Irish consumer protection related issues being discussed on social media and public discussion platforms. The Services required include but are not limited to the following; 1. The ability to receive real-time intelligence on Irish consumer related issues that are being discussed on online fora, as and when requested. 2. A weekly report that provides analyses of trends in social media and public online conversations regarding financial services in Ireland. 3. A royalty free license (a minimum of two (2) users) to access a web-based platform that allows specific searches of online content/social media conversations regarding retail financial services in Ireland.

Services

14/04/2017 12:00:00

48500000-3  Communication and multimedia software package
48780000-9  System, storage and content management software package
72212500-4  Communication and multimedia software development services
72414000-5  Web search engine providers
79300000-7  Market and economic research; polling and statistics
79340000-9  Advertising and marketing services
79342000-3  Marketing services
79416000-3  Public relations services
79900000-3  Miscellaneous business and business-related services