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Documents - Lot 194777:1 - The provision of Contact Management Services to the Central Bank of Ireland
Document available to downloadSize (kB)
document  Appendix 1B Data Protection.xlsx29
document  Appendix 1C Contact Management Service Technical Requirements.xlsx63
document  Appendix 1D Case Management Functional Requirements.xlsx46
document  Appendix 1E Telephony Functional Requirements.xlsx38
document  Appendix 1F Solution Design and Implementation Requirements.xlsx28
document  Appendix 3 - Pricing Schedule EDITABLE.docx33
document  Appendix 4 - Tenderers Statement EDITABLE.docx25
document  APPENDIX 5 - Confidentiality Agreement EDITABLE.docx129
document  Appendix 6 Key Performance Indicators.xlsx52
document  APPENDIX 7 - Reference Contracts EDITABLE.docx27
document  APPENDIX 8 - CV Template EDITABLE.docx24
document  CMS ITT FINAL.pdf1841
document  Responses to tender queries - Updated 28.09.20.pdf584
document  Responses to tender queries.pdf580
document  UPDATED Appendix 1D Case Management Functional Requirements.xlsx47
document  UPDATED Appendix 1E Telephony Functional Requirements.xlsx39
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