1605 - Postmobile Customer Care and Related Services (Call Centre)

An Post’s intention is conduct a tender process to appoint a supplier for the provision of Customer Care Call Centre & Related Services for its Mobile Virtual Network Operator (MVNO) offering Postmobile. It’s An Post’s intention to provide a comprehensive customer care service with agents having access directly to our subscriber care systems. Previous experience in the provision of complex care solutions in the telecommunications industry is required. The call centre will operate An Post’s helpline number providing various care, support, and information about our services to the public An Post’s is seeking to enter into a contract for the provision of Customer Care Call Centre & Related Services. It is anticipated that the Agreement will commence in January 2017 and continue for a period of three (3) years with an option to extend the Contract for a further 1 year.

Services

29/06/2016 12:00:00

79512000-6  Call centre
79510000-2  Telephone-answering services
79511000-9  Telephone operator services