ITC-CSD-03052016-Helpdesk - Supply of ICT Helpdesk and Support Staff from September 2016 to May 2019

The Institute of Technology Carlow (IT Carlow) is a Higher Education Institute that offers courses at HETAC level 6-10 to approximately 7,000 students. The Institute has campus locations at Kilkenny Road, Carlow Summerhill Road, Wexford and Rathnew, Co Wicklow. The Computing Service Department is responsible for the development and upkeep of the Institutes ICT infrastructure, comprising a 3,000 node Cisco network, with in excess of 1,800 PC’s connected. Computing Services also manage the Institutes comprehensive media facilities, incorporating both radio and tv studios as well as a high performance media production lab. The Computing Services Centre is located in the Carlow Campus, on the second floor of the Learning Resource Centre – a building which houses the Institutes Library, Media Centre, 10 computing labs and approximately 500 student pc’s. Computing Services provide a walk in helpdesk facility for students in both the Carlow and Wexford Campus. The Computing Services Department are now looking for a contractor to provide suitably qualified and experienced staff to provide this helpdesk service and other related duties. In addition The Computing Services Department are looking for the same contractor to provide a suitably qualified resource to provide a Technical Administration service to the Department An exisiting contract to provide these services expires at the end of May 2016. Four staff are currently employed under this contract .Three have been employed for the full duration of the contract and one since September 2015

Services

03/06/2016 12:00:00

72610000-9  Computer support services
72000000-5  IT services: consulting, software development, Internet and support
72600000-6  Computer support and consultancy services
72611000-6  Technical computer support services