Outsourced Business Process Services to Support SEAI Programmes

Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. Its mission is to play a leading role in transforming Ireland into a society based on sustainable energy structures, technologies and practices. The objective of this Request for Tenders is to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes. SEAI reserves, at its sole discretion, the right during the term of the contract to also use alternative service providers. Existing programmes that fall within the scope of this competition of the provision of OBP services include: 1. Building Energy Rating (BER) Scheme 2. Better Energy Homes (BEH) Grants 3. Better Energy Warmer Homes (BEWH) 4. Better Energy Communities (BEC) 5. Monitoring and Reporting (M&R) 6. Energy Efficiency Obligation Scheme (EEOS) 7. Electric Vehicles (EV) Grant Scheme 8. Energy Audit Scheme (EAS) 9. Accelerated Capital Allowance (ACA) Incentive, including the Triple E Register 10. Energy Efficient Appliances and Control Systems (Surveillance) For more information, please refer to the notice published on www.etenders.gov.ie

Services

24/03/2016 12:00:00

72253000-3  Helpdesk and support services
72253100-4  Helpdesk services
79342300-6  Customer services
79512000-6  Call centre