RFT for the support of RHEL 5 - Request for tenders for the Installation, Configuration, and ongoing support of Red Hat Enterprise Linux 5

(1) The following Operational Support Services are required: • Regular (Twice weekly) remote monitoring and maintenance of the Production RHEL5 infrastructure (Comprising of Four RHEL5 VM systems) • Reactive Support in the event of problems. • A facility to drawdown up to a maximum of 20 contractor/consultant days if required. (2) Reactive / Operational Support Reactive Support in the event of problems with the ability to log calls as a Priority 1, Priority 2 or Priority 3 depending on the urgency of the problem. • Provision of Helpdesk service to the Department’s Team • Provision of Call and Issue logging, monitoring and reporting facilities • Normal daily availability of cover (the Department’s office hours are from 8am to 7pm, Monday to Friday (flexitime)) • Out of hours availability • Emergency availability • Remote Service (off site support) • On-site support as required • Reasonable response (see paragraph Response Times) (3) Ability to drawdown contractor consultants, if required, on a daily basis

Services

23/11/2015 13:00:00

48214000-1  Network operating system software package
48622000-4  Minicomputer operating system software package
48625000-5  Open systems operating systems
48821000-9  Network servers
48822000-6  Computer servers
72253000-3  Helpdesk and support services
72253100-4  Helpdesk services
72253200-5  Systems support services
72261000-2  Software support services
72265000-0  Software configuration services
72267000-4  Software maintenance and repair services
72610000-9  Computer support services