MABS Case Management System

The Citizens Information Board invites responses to this Pre-Qualification Questionnaire from economic operators for the provision of a case management system for the Money Advice and Budgeting Service. Key System Requirements • A system to support client access to MABS though the MABS Helpline or at a local service • A system to support appointment scheduling and waiting list management • A system to support the assessment of a client’s needs • A system to support case management and workflow which is flexible and can be configured to meet the requirements of the business and the type of case/debts that MABS deals with. The system must support both MABS Money Advise work and MABS Approved Intermediary work. • A system to support the processing of payments to creditors on behalf of MABS clients either within the new CMS or a third party payments gateway. • A system to support the additional needs of the MABS National Helpline. • A system to support non-client work that takes place at a service level • Detailed audit trails of all activity which takes place in system. • A document management solution to support and integrate with the case management and workflow management • A reporting and management information capability at both a service and national level, which can provide integrated management information in a user- friendly and cost-effective manner. Standard reports and detailed analytic capabilities will be required along with a BI tool. • A system that will allow for the future integration with a Call Centre tool, An Online Client facing CMS and online debt calculators.

Services

24/07/2015 17:00:00

72000000-5  IT services: consulting, software development, Internet and support
72200000-7  Software programming and consultancy services
72210000-0  Programming services of packaged software products
72212000-4  Programming services of application software
72220000-3  Systems and technical consultancy services
72230000-6  Custom software development services
72240000-9  Systems analysis and programming services
72250000-2  System and support services
72260000-5  Software-related services