The Provision of On-site ICT Support Services

The successful service provider will be expected to provide quality, on-site resources for the ICT Support Service to support, maintain, and enhance ICT services. Engineers will respond to a wide range of ICT-related queries from staff at any office of the Department by email, telephone and online from the Department’s offices in 76-78 Harcourt Street and 23-27 Henry Street, Limerick, or via remote access in the case of an On Call service. The ICT Support Service will also be expected to be involved in a range of critically required proactive support services including, but not limited to, designing, developing and implementing changes to the Department’s ICT Infrastructure (voice, telecommunications and data services), server and end-user device builds, as well as providing input to ICT development projects.

Services

01/07/2015 17:30:00

50324000-2  Support services of personal computers
71356300-1  Technical support services
72000000-5  IT services: consulting, software development, Internet and support
72250000-2  System and support services
72253000-3  Helpdesk and support services
72253200-5  Systems support services
72261000-2  Software support services
72315000-6  Data network management and support services
72315100-7  Data network support services
72600000-6  Computer support and consultancy services
72610000-9  Computer support services
75130000-6  Supporting services for the government
79500000-9  Office-support services