2015 - Client Side Advice to support the implementation of the Passport Service Reform Programme

1.4.1 The Contracting Authority is seeking to engage the services of a professional service provider to provide advice and support for the Passport Service Reform Programme. The detailed specification of requirements is included in Appendix 1 and include the following elements: • Review the current business processes and supporting Passport Service business systems in the context of the future direction envisaged for the Service under the Reform Programme; • Identify key areas for business process improvement and change; • Recommend the most appropriate technical solutions and approaches for future Passport Service delivery systems based on a review of the requirements of the Passport Service as well as an analysis of the market and approaches taken by similar public and private sector organisations, including other Passport Services; • Provide input and support for the development of future RFTs to procure new solutions and services; • Work closely with Department ICT Unit to ensure any solutions are consistent with Department ICT Strategies and Policies; • Support the Passport Service throughout the development and implementation of the Reform Programme on both business process and technology fronts; • Provide ongoing high grade technical services in the procurement processes for new solutions for the Passport Service; • Provide Client Side Advice to the Passport Service throughout the new solution development and implementation life cycle.

Services

31/03/2015 17:30:00

22451000-6  Passports
72000000-5  IT services: consulting, software development, Internet and support
72221000-0  Business analysis consultancy services
72500000-0  Computer-related services
72510000-3  Computer-related management services
72514000-1  Computer facilities management services
72514100-2  Facilities management services involving computer operation
72514200-3  Facilities management services for computer systems development
72590000-7  Computer-related professional services
72600000-6  Computer support and consultancy services
79400000-8  Business and management consultancy and related services
79410000-1  Business and management consultancy services
79411100-9  Business development consultancy services