Contact Management & Business Administration Services

The NTA requires a Supplier to provide a range of services under five service categories. These five service categories are: • Service Category 1: Information Provision Service; • Service Category 2: Booking Service; • Service Category 3: Business Analysis & Administration Support Service; • Service Category 4: Back Office Administration & Fulfilment Service; and • Service Category 5: General Reception Call Services. Details of the services to be provided under these service categories are set out in Schedule 1 (Services Specification) attaching to the Draft Contract. As part of the Services to be performed, the successful Tenderer shall be responsible for managing any transition that may be necessary between an existing service provider and the successful Tenderer.

Services

28/10/2014 12:00:00

64200000-8  Telecommunications services
64210000-1  Telephone and data transmission services
64216000-3  Electronic message and information services
72221000-0  Business analysis consultancy services
72224000-1  Project management consultancy services
72224100-2  System implementation planning services
72224200-3  System quality assurance planning services
72300000-8  Data services
72310000-1  Data-processing services
72320000-4  Database services
72330000-2  Content or data standardization and classification services
75100000-7  Administration services
75110000-0  General public services
75120000-3  Administrative services of agencies
75130000-6  Supporting services for the government
79500000-9  Office-support services
79510000-2  Telephone-answering services
79511000-9  Telephone operator services
79512000-6  Call centre
79520000-5  Reprographic services
79560000-7  Filing services
79570000-0  Mailing-list compilation and mailing services
79571000-7  Mailing services