Business Process Improvement platform and Customer Relationship Management platform

Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service tracking for customers and staff involved in the workflow.

Services

25/10/2022 17:00:00

72000000-5  IT services: consulting, software development, Internet and support
48000000-8  Software package and information systems
48220000-6  Internet and intranet software package
48445000-9  Customer Relation Management software package
48810000-9  Information systems
72200000-7  Software programming and consultancy services
72210000-0  Programming services of packaged software products
72211000-7  Programming services of systems and user software
72212000-4  Programming services of application software
72212445-0  Customer Relation Management software development services
72260000-5  Software-related services
72263000-6  Software implementation services
72268000-1  Software supply services