22P017 - RTÉ IT Helpdesk and Managed Support Services

RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows: Provide an offsite Service Desk function which will include: • Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender. • Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group. • Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible and provide service desk portal software for end users and service management.

Services

10/05/2022 13:00:00

72253000-3  Helpdesk and support services
72000000-5  IT services: consulting, software development, Internet and support
72253100-4  Helpdesk services
72610000-9  Computer support services
72611000-6  Technical computer support services