Provision of Microsoft Dynamics Migration, Support and Maintenance Services

The National Transport Authority seeks an experienced Microsoft Dynamics partner who can provide technical support and expertise to design, develop and support the National Transport Authority’s Customer Relationship Management (“CRM”) system – Microsoft Dynamics. At present, the National Transport Authority uses both Microsoft Dynamics CRM 2015 on premise version and Microsoft Dynamics 365 online. The following categories of services shall be required under the proposed contract: • Service Category 1: Transition from incumbent service provider to the successful Tenderer; • Service Category 2: CRM Dynamics and Dynamics 365 maintenance and support including IT and Security; • Service Category 3: CRM Dynamics and Dynamics 365 Future Scope System Design, Development and Approach; and • Service Category 4: Provision of CRM System Manager.

Services

11/03/2022 12:00:00

72000000-5  IT services: consulting, software development, Internet and support
48000000-8  Software package and information systems
48300000-1  Document creation, drawing, imaging, scheduling and productivity software package
48400000-2  Business transaction and personal business software package
48500000-3  Communication and multimedia software package
48800000-6  Information systems and servers
48900000-7  Miscellaneous software package and computer systems
72200000-7  Software programming and consultancy services
72220000-3  Systems and technical consultancy services
72250000-2  System and support services
72253000-3  Helpdesk and support services