ETENDERS

CIE 7756 - Procurement of a Managed Service Provider for CIE

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Dear Sir/ Madam,

This is a call for competition to the provision of an IT managed service provider to CIE Group IT&T.

RFT  194368 - CIE 7756

Purpose and Scope of this Pre-Qualification to Tender

CIE Group IT&T seeks to engage a single IT Managed Service Provider for the delivery of a suite of SLA-governed and IT Managed Services (to ITIL standard)

The Service Provider may use sub-contractors, as appropriate, to ensure that appropriate services are provided across all the required service areas while still complying with the principle that the service provider assumes sole responsibility for all service delivery. In addition the Service Provider will be responsible for delivery of IT infrastructure projects during the term of the contract

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This Managed Service Provider (MSP) will be responsible for the following elements, but are not limited to:

  • Storage Administration – manage and maintain SAN(s) and provide all reporting for CIÉ to improve performance and efficiency.
  • Backup Management –operate backup and restoration (DR) services for the CIÉ estate.
  • Standard Operations – daily/weekly/monthly checks on in scope systems, reaction to alerts on estate and corrective actions. Full Server Management and related services.
  • Server/Client Patch Management – manage and patch CIÉ estate as per patch releases by vendors.
  • WAN & LAN Operations – provide 24/7 Network Management, monitoring and operations of the network including core DC network and management of 3rd party suppliers (MPLS/Internet)
  • Site Support Services across CIÉ Sites where required– provide break fix/warranty servicing on IT Equipment located within CIÉ sites or Data Centres.
  • Monitoring Services – proactive monitoring of the CIÉ estate to support the SLAs. 24/7 online access to as near to real time monitoring dashboards that integrate with other monitoring tools in the CIÉ estate.
  • Reporting Services –RCA (root cause analysis) reporting, operational and service reporting to facilitate the governance on the account and technical and security reporting for stakeholders.
  • Security Administration – operate Firewall & Anti-Virus and associated end point security technologies across the CIÉ estate.
  • Security Services - 24/7 Security Monitoring & Incident Response (Anti-Virus, Firewall, Vulnerability Management, SIEM).     The Contract the subject of this competition is a contract for four years with an option to extend by up to 24 months and for an additional 24 months up to a maximum of 48 months at CIE’s discretion, subject to the terms and conditions of the Contract.  
  • DURATION OF CONTRACT AND FORM OF CONTRACT
  • The Contract the subject of this competition is a contract for four years with an option to extend by up to 24 months and for an additional 24 months up to a maximum of 48 months at CIE’s discretion, subject to the terms and conditions of the Contract

 

  • Tender Clarifications Deadline  30th July.
  • Returns of Prequalification questionnaire Deadline
  • Your completed Tender Submission and any supporting documentation should be submitted via eTenders on later than   12.00 hours on 13th August 2021
  • All technical queries must be submitted Via Etenders messenger in the format of the attached clarification template no later than 12.00 hours on 30th July 2021 

 

Yours sincerely,

Richard Latimer

ICT Category Buyer

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