Provision of Mobilisation and Transition Services

As part of its customer contact strategy, the National Transport Authority (“NTA”) plans to implement a Consolidated Contact Centre (“CCC”) under the Transport For Ireland (“TFI”) brand. Under the CCC Programme, the CCC will be the primary customer service contact point for services provided by the transport operators, some ticketing service providers and some ticketing offerings controlled by the NTA such as mTicketing, Taxsaver and Next Generation Ticketing. The NTA requires the provision of Mobilisation and Transition Services to assist the NTA during the mobilisation and transition phase of the CCC Programme. The NTA considers that the following roles shall be required during the performance of these Services: • CCC Programme Manager; • Change / Transition Manager (Business); • Contact Centre Subject Matter Expert; • People & Process Subject Matter Expert; and • Solutions Technical Architect. Further details are provided in the procurement documents attached to this contract notice.

Services

16/06/2021 12:00:00

79410000-1  Business and management consultancy services
63700000-6  Support services for land, water and air transport
64200000-8  Telecommunications services
72000000-5  IT services: consulting, software development, Internet and support
72224000-1  Project management consultancy services
72600000-6  Computer support and consultancy services
72700000-7  Computer network services
75100000-7  Administration services
75112000-4  Administrative services for business operations
75112100-5  Administrative development project services
75130000-6  Supporting services for the government
79421000-1  Project-management services other than for construction work
79421100-2  Project-supervision services other than for construction work
79500000-9  Office-support services
79512000-6  Call centre
79990000-0  Miscellaneous business-related services