ITSM Toolset 2020 - Information Technology Service Management Toolset

The Services comprise of the provision of an ITSM (Information Technology Service Management) Toolset. An ITSM toolset is software which supports ITSM processes in the delivery of services to customers. The ITSM Toolset will be required to be aligned with the ITIL (IT Infrastructure Library) framework and be delivered as a managed cloud-based solution. It is intended to set up a multi-supplier, multiple lot framework.

Services

09/11/2020 12:00:00

72250000-2  System and support services
48000000-8  Software package and information systems
48219300-9  Administration software package
48331000-7  Project management software package
48420000-8  Facilities management software package and software package suite
48421000-5  Facilities management software package
48422000-2  Software package suites
48451000-4  Enterprise resource planning software package
48517000-5  IT software package
48810000-9  Information systems
48900000-7  Miscellaneous software package and computer systems