Public RFT - Provision of CRM Dynamics Support and Development Services for the Office of the Ombudsman

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General information

Detailed description:

The Office of the Ombudsman requires: 1. Support and maintenance of its CRM Dynamics Environment, based on agreed SLA 2. CRM Dynamics development services on an agreed drawdown days’ basis for: (i) Development and enhancement of current environment; (ii) Planned upgrades to the existing environment and Patching of the environments;(iii) Integration to our records management system (SharePoint) and websites as required; and, (iv) Advice and skills transfer to Ombudsman ICT Staff

Type of contract:

Services

Response deadline (Irish time):

16/11/2020 12:00:00

CPV codes:

72590000-7 Computer-related professional services
72910000-2 Computer back-up services

Contracting authority:

Office of the Ombudsman
6 Earlsfort Terrace
Dublin 2
Dublin
Ireland
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Contact:

Ciaran O'Donohoe
https://www.ombudsman.ie

Published notices

Notice	Date of dispatch
Contract notice (TED (v209))	17/10/2020 18:40
Contract award notice (TED (v209))	19/03/2021 08:56

Provision of CRM Dynamics Support and Development Services for the Office of the Ombudsman

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Provision of CRM Dynamics Support and Development Services for the Office of the Ombudsman

The Office of the Ombudsman requires: 1. Support and maintenance of its CRM Dynamics Environment, based on agreed SLA 2. CRM Dynamics development services on an agreed drawdown days’ basis for: (i) Development and enhancement of current environment; (ii) Planned upgrades to the existing environment; (iii) Patching of the environments; (iv) Integration to our records management system (SharePoint) and websites as required; and, (v) Advice and skills transfer to Ombudsman ICT Staff.

Instructions to bidder:

Attached as document

Additional information:
Documents Documents

RFT mailing address:
Office of the Ombudsman
6 Earlsfort Terrace
Dublin 2 D02 W773
Ireland