SS CON 5153 - Customer Contact Centre Services

The Contracting Entity intends to procure a framework agreement contract for the delivery of Contact Centre Services. The framework will be a sole supplier framework. It is proposed that the Contract will include the following, and any associated and related services, Customer service: • Metering • Billing • Payments • Industry • Priority Services Register (PSR) Sales: • New customers: • Renewals: • Save, retention and win-back. It is currently envisaged that the service will be for residential customers. All activity will initiate as inbound, although outbound calling may be needed to subsequently resolve certain matters

Services

27/04/2020 12:00:00

79512000-6  Call centre
79342300-6  Customer services
79342320-2  Customer-care services