The provision of Consultancy to support the planning, design and configuration of a new Pilot Customer Contact centre and related Consultancy Supports
The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP.
Services
21/02/2020 15:00:00
79512000-6 Call centre
64210000-1 Telephone and data transmission services
64214200-1 Telephone switchboard services
64220000-4 Telecommunication services except telephone and data transmission services
79500000-9 Office-support services
79511000-9 Telephone operator services
Department of Social Protection
College Road
IE
Sligo
Ireland
View profile
Alex Byrne
https://www.gov.ie/en/organisation/department-of-employment-affairs-and-social-protection/
| Notice | Date of dispatch |
|---|---|
| Contract notice (TED (v209)) | 15/01/2020 15:40 |
Corrigendum (TED (v209))
|
10/02/2020 15:55 |
| Contract award notice (TED (v209)) | 28/11/2020 14:56 |
| Contract award notice (TED (v209)) | 17/08/2022 10:41 |