7336 - Customer Experience Development Programme
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Call for Competition – 7336 Customer Experience Development Programme
This is a call to competition by IE for the procurement of a Customer Experience Development Programme
The requirement is to develop a Customer Experience Transformation Programme to be delivered to all frontline, supervisors, support and management colleagues within the Train Operations function. This represents approx. 1,200 people.
Programme objectives include
- Embed the corporate value of ‘Customers at the Heart of our Business’ in the culture of the Train Operations part of the organisation
- Develop a process to ensure the sustainability of the value through SMART goals
All tender documents are available to download directly from the contract notice.
All questions should be transmitted via the messaging facility within eTenders.
Seán O’Dwyer – Procurement Category Manager