Outsourced Business Process Services to Support SEAI Programmes

The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. SEAI is funded by the Government of Ireland through the Department of Communications, Climate Action and Environment. SEAI is also partly financed by Ireland’s EU Structural Funds Programme, co-funded by the Irish Government and the European Union. The objective of this Request for Tenders (RFT) was to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes. The successful Service Provider will be responsible for all elements of the Outsourced Business Process solution. The term of the contract will be four years. The contract is offered on an initial two year basis with the option for two additional 12-month extensions subject to SEAI requirements and continued satisfactory performance. For more information, please refer to the notice published on www.etenders.gov.ie

Services

13/09/2019 12:00:00

72253000-3  Helpdesk and support services
72253100-4  Helpdesk services
75112000-4  Administrative services for business operations
79000000-4  Business services: law, marketing, consulting, recruitment, printing and security
79342300-6  Customer services
79342320-2  Customer-care services
79400000-8  Business and management consultancy and related services
79500000-9  Office-support services
79512000-6  Call centre