Provision of SharePoint and CRM Development and Support Services

The National Transport Authority uses Microsoft Dynamics CRM 2015 on-premise version with SQL Server 2012 as the backend database. The system is used to manage customer /citizen communications from a number of channels, namely: - Parliamentary Questions; - Freedom of Information Requests and communications via the Authority’s website; - Queries to the following lines of business from the NTA website and through email channels: o Bus Licencing; o Cycling; o Bus and Train services; o Taxi Regulation matters; o Passenger information; o Passenger rights; and o Bus Connects programme matter. - Clamping appeals. The requirement for CRM going forward will be extended to cover many of the following requirements: - Incorporation of new functions assigned to the NTA; - Leapcard cases; - Possible inclusion of the CRM systems for other transport operators; - Inclusion of social listening and social media; and - Inclusion of new social channels such as chatbot. The Authority also uses SharePoint 2015 for basic document collaboration, throughout the organisation. The SharePoint system facilitates: - Document Management; - Team collaboration; - the provision of intranet (known as Transportal) and extranet portals (supplier collaboration sites); - external access for collaboration with external stakeholders; and - improved collaboration for the staff and board members. In the future, the platform may be extended to include: - automation of business processes through workflows where appropriate. The Authority requires a CRM and SharePoint service provider to assist with the above requirements.

Services

25/03/2019 12:00:00

72200000-7  Software programming and consultancy services
48000000-8  Software package and information systems
48100000-9  Industry specific software package
48400000-2  Business transaction and personal business software package
48810000-9  Information systems
48900000-7  Miscellaneous software package and computer systems
48920000-3  Office automation software package
72000000-5  IT services: consulting, software development, Internet and support
72210000-0  Programming services of packaged software products
72211000-7  Programming services of systems and user software
72212000-4  Programming services of application software
72212310-5  Document creation software development services
72212311-2  Document management software development services
72212480-7  Sales, marketing and business intelligence software development services
72220000-3  Systems and technical consultancy services
72221000-0  Business analysis consultancy services
72222000-7  Information systems or technology strategic review and planning services
72230000-6  Custom software development services
72240000-9  Systems analysis and programming services
72250000-2  System and support services
72500000-0  Computer-related services
72510000-3  Computer-related management services
72600000-6  Computer support and consultancy services