Microsoft Support Contract - The Provision of Second Level Support / Professional Services for Microsoft Applications to include Exchange, Active Directory and System Centre Services

Dublin City Council (DCC) wishes to invite tenders using the Open Procedure to establish a Single Party Framework Agreement for the provision of Support and Professional Services for its Microsoft Exchange 2010 environment, Active Directory and Microsoft Systems Centre. This tender is seeking a full second level support service with SLA, assistance and professional advice in the administration and operation of Microsoft Exchange and an SLA for High Priority A and B calls only for Active Directory and Systems Centre with professional services. Professional services will be requested on a daily call down basis. The successful tenderer will work closely with DCC’s own IS Technical Support staff. While DCC’s IS Department will have responsibility for First Line support, it is envisaged that there may be overlap at times between the two roles. Please see Tender Documents for further details.

Services

12/03/2019 12:00:00

72000000-5  IT services: consulting, software development, Internet and support
48000000-8  Software package and information systems
48213000-4  Operating system enhancement software package
48218000-9  License management software package
48223000-7  Electronic mail software package
48422000-2  Software package suites
48510000-6  Communication software package
48511000-3  Desktop communications software package
48516000-8  Exchange software package
48517000-5  IT software package
48982000-5  Configuration management software package