Competition for the Provision of Leap Operations Services

The Authority is seeking to engage a suitable party for the Provision of Leap Operations. The performance of the Contract will require the provision of services during the following three main phases, as set out below. Phase 1 – Mobilisation and Transition Management Services The service provider will be required to proactively manage the mobilisation and transition activities to enable a seamless transition of the services from the existing contracts to the new Contract Phase 2 - Operations Services Following the successful implementation of Phase 1, the service provider will be required to manage the delivery of operational services in a continuously improving, financially efficient, commercially focussed and customer-friendly manner. The service provider will be expected to manage and perform necessary activities and provide necessary resources to facilitate growth in the customer base over time and manage seasonal peaks due to varying demand for cards including, but not limited to, adult, visitor cards, student cards, youth, and child, and their associated personalisation requirements. Phase 3 – Contract Termination and Handover The service provider may be required to perform exit management services. The service provider will be required to establish an Exit Management Plan prior to the end of the first operational year of service to manage the period at the end of the contract term. Further information is available in the Information Memorandum attached to this notice.

Services

23/01/2019 12:00:00

72000000-5  IT services: consulting, software development, Internet and support
30162000-2  Smart cards
34980000-0  Transport tickets
63512000-1  Sale of travel tickets and package tours services
66172000-6  Financial transaction processing and clearing-house services
72253000-3  Helpdesk and support services
72253100-4  Helpdesk services
72253200-5  Systems support services
72510000-3  Computer-related management services
79000000-4  Business services: law, marketing, consulting, recruitment, printing and security
79200000-6  Accounting, auditing and fiscal services
79211120-3  Sales and purchases recording services
79400000-8  Business and management consultancy and related services
79500000-9  Office-support services
79900000-3  Miscellaneous business and business-related services