2018P002 - Provision of ServiceNow Support
IMTD use Service Now “Jakarta” as its ITSM tool. This system was upgraded from Helsinki to Jakarta in November 2017. The following sections are used to varied degrees within the organisation – Incident Management, Change Management, Request Fulfilment, Problem Management, Asset Management, CMDB and the ESS Portal has been activated. The tool is customised (30%) to allow for standard use (customer specific IT systems and Services, customer specific Categories, Subcategories) and integrated with Third Party data centre providers. The Central Bank currently has approximately 1800+active users and 185 fulfillers.
Services
21/11/2018 15:00:00
72260000-5 Software-related services
72261000-2 Software support services
72262000-9 Software development services
72267100-0 Maintenance of information technology software
Central Bank of Ireland
PO Box 559
New Wapping Street, North Wall Quay
Dublin 1
Ireland
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William MacLaughlin
http://www.centralbank.ie
| Notice | Date of dispatch |
|---|---|
| Contract notice (TED (v209)) | 17/10/2018 17:10 |
| Contract award notice (TED (v209)) | 21/06/2019 17:10 |