2018 CORU ICT Managed Service - Single Provider Framework Agreement for the Provision of ICT Managed Services

On-Site ICT Support & Maintenance - The ‘Support & Maintenance’ component is based upon an unconditional fixed price per annum. The annual fixed price is not subject to variation across the maximum 3 year term of the Framework Agreement. Off-Site Helpdesk and ICT Support - The number of helpdesk tickets per month that the off-site helpdesk will need to support is estimated to be 100 per month. This off-site helpdesk support service will be utilised as a drawdown facility and will be based upon a fixed rate not subject to variation across the maximum 3 year term. ICT Off-site monitoring service - The ‘remote monitoring’ element covers the provision of a remote monitoring service of agreed ICT components (both hardware and application) during the term of the Framework Agreement. The Service Provider may also be required for ad hoc assignments as agreed. A daily rate shall be provided by the Service Provider.

Services

01/11/2018 14:00:00

72253000-3  Helpdesk and support services
71356300-1  Technical support services
72000000-5  IT services: consulting, software development, Internet and support
72253200-5  Systems support services
72261000-2  Software support services
72315000-6  Data network management and support services
72600000-6  Computer support and consultancy services
72610000-9  Computer support services
72611000-6  Technical computer support services