Competition for the Provision of Tax Saver website and operations services

The Tax Saver Commuter Ticket Scheme was established in Ireland in 2000 as an incentive to encourage more people to avail of public transport and the Authority is seeking to engage a suitable party to, in summary: • Manage the day-to-day running of the Tax Saver system resulting from this competition; • Design, develop, test , commission and host an integrated Tax Saver system; • Provide production ,test, staging, training, load and business continuity environments; • Provide monitoring dashboard showing status of system components; • Conduct regular vulnerability checks and penetration tests on the Tax Saver system; • Manage Tax Saver information security and data protection; • Manage Tax Saver scheme finances, including exception handling, reconciling transactions and payments, interfacing to banks and effecting settlement, processing commissions, debt collection and other claims; • Manage orders and fulfilment to deliver personalised tickets via Leap Cards or mTicketing or other ticket channels (if so requested by NTA); • Manage operational risks; • Provide customer service via phone, email, web and social media; • Prepare reports; • Manage changes and enhancements to Tax Saver system for production, test and certification, business continuity environments; • Carry out IT and project services; • Facilitate and support external financial and IT security audits; and • Carry out such other services as are required to promote the effective operation of the Tax Saver scheme.

Services

29/08/2018 12:00:00

79000000-4  Business services: law, marketing, consulting, recruitment, printing and security
30162000-2  Smart cards
60000000-8  Transport services (excl. Waste transport)
66172000-6  Financial transaction processing and clearing-house services
72000000-5  IT services: consulting, software development, Internet and support
72253000-3  Helpdesk and support services
72253100-4  Helpdesk services
72253200-5  Systems support services
72413000-8  World wide web (www) site design services
72510000-3  Computer-related management services
79200000-6  Accounting, auditing and fiscal services
79400000-8  Business and management consultancy and related services
79500000-9  Office-support services
79900000-3  Miscellaneous business and business-related services