INVITATION TO TENDER FOR SINGLE PARTY FRAMEWORK FOR MANAGED TELEPHONY SERVICE WITH OPTIONAL CONTACT CENTRE UPGRADE

Dublin City Council proposes to establish a single Party Framework Agreement for 3 years, with an option to extend for a further period of 1 year, for the provision of a Managed Telephony Service in respect of Dublin City Council’s CS1000E and Avaya Aura Contact Centre infrastructure. Coupled with the Managed Telephony Service, Dublin City Council is also seeking proposals for the phased upgrade of the existing Contact Centre infrastructure. Any proposed solution must be inter-operable with the current telephony infrastructure and fully maintain service continuity during the implementation phase of the upgrade project. It is anticipated that DCC will commence the commissioning of the proposed Contact Centre upgrade during Year 1 of the framework though no guarantee to avail of this element during the course of the framework is offered. However, tenderers will be required to submit proposals for both elements and to demonstrate both their experience and capacity to deliver the Managed Service and to commission the Contact Centre upgrade in a timely and seamless manner. The proposed Managed Service contract will be in respect of the support and maintenance of this infrastructure together with all software and service components.

Services

05/05/2017 12:00:00

50334000-5  Repair and maintenance services of line telephony and line telegraphy equipment
50334100-6  Repair and maintenance services of line telephony equipment
51340000-7  Installation services of line telephony equipment
64220000-4  Telecommunication services except telephone and data transmission services
72212500-4  Communication and multimedia software development services
79512000-6  Call centre