16040 - IT Helpdesk

RTÉ invites submissions from suitable competent suppliers for the supply of a managed service as follows: Provide an offsite Service Desk function which will include: • Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender. • Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group. And provide service desk software on site.

Services

09/01/2017 13:00:00

72253100-4  Helpdesk services
72222300-0  Information technology services
72250000-2  System and support services