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IBTS/008/2016 - The requirement is for an Outsourced Technical Support Helpdesk Service to support the Irish Blood Transfusion Service IT operations

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General information
Detailed description:

Support Helpdesk Service to support the Irish Blood Transfusion Service IT operations. The Service must include Service Management in accordance with ITIL® guidelines, Service Desk, and Level 2 on-site support resources. The contract should cover the needs of the Helpdesk Technical Support Service and must include Service Management, Service Desk, Incident Management and On- Site Support (12 hours per day) Mon – Fri excluding Bank Holidays and Public Holidays).

Type of contract:

Services

Response deadline (Irish time):

03/10/2016 08:00:00

CPV codes:

72253000-3  Helpdesk and support services
72253100-4  Helpdesk services

Contracting authority:


Irish Blood Transfusion Service
National Blood Centre, James's Street
Dublin
Dublin D08 NH5R
Ireland
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Contact:

Paul Behan
http://www.giveblood.ie

Published notices
Notice Date of dispatch
Contract notice (TED (v209)) 01/09/2016 16:10
Contract award notice (TED (v209)) 19/12/2016 11:40
The requirement is for an Outsourced Technical Support Helpdesk Service to support the Irish Blood Transfusion Service IT operations
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The requirement is for an Outsourced Technical Support Helpdesk Service to support the Irish Blood Transfusion Service IT operations
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